| Position | Senior Major Incident Manager |
| Posted | 22 Jul 2026 |
| Expired | 21 Aug 2026 |
| Company | Capita |
| Location | Belfast | GB |
| Job Type | Full Time |
Latest job information from Capita for the position of Senior Major Incident Manager. If the Senior Major Incident Manager vacancy in Belfast matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Senior Major Incident Manager
Office based - Belfast Command Hub
(with on-call requirements)
Permanent
As part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response.
We're looking for a highly experienced Senior Major Incident Manager to join and lead the team.
You'll be responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation.
You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations.
Successful candidates must be eligible for SC clearance.
At Capita, we live by our values: Customer First, Always; ? Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing
Essential Skills & Experience
You Will Also Have
How This Role aligns with Capita's Values
Customer First Always
Ensuring timely resolution of incidents within SLA.
Fearless Innovation
Driving continuous improvement.
Achieve Together
Leading, mentoring, and coaching the team.
Everyone is Valued
Creating a supportive environment during critical incidents.
Join Capita - Where Innovation Meets Opportunity
Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website
What's in it for you?
Customer first, always ? Fearless innovation ? Achieve together Everyone is valued
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Skills:
Major Incident Management Incident Management ITIL
WHJS1_NI
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