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BBC Audience Services Customer Engagement Specialist at Capita Resourcing

Position BBC Audience Services Customer Engagement Specialist
Posted 02 Apr 2026
Expired 02 May 2026
Company Capita Resourcing
Location Belfast | GB
Job Type Full Time

Job Description:

Latest job information from Capita Resourcing for the position of BBC Audience Services Customer Engagement Specialist. If the BBC Audience Services Customer Engagement Specialist vacancy in Belfast matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Capita Resourcing for the position of BBC Audience Services Customer Engagement Specialist below matches your qualifications.

At BBC Audience Services, we record and respond to feedback about all aspects of the BBC, from programmes to policy, and anything in between. We also help audience members with enquiries they have about something they've seen or heard on the BBC. We receive this feedback by web, phone and letter. You will deliver world-class audience engagement and customer support within a high-performance team. You'll be dedicated to providing viewers and listeners with efficient, and expert information to enhance their experience with the BBC. Job title: BBC Audience Services Customer Engagement Specialist Job Description: Engage with Audience Members in a friendly, professional and helpful manner. Answer real time queries and complaints across a variety of inbound channels i.e. phone, webchat and social media. Provide written responses to audience contacts via the appropriate channel i.e. email or social media Quickly and accurately source information to respond to contacts and accurately record detail of each contact received under the required categorisation for each service. Meet or exceed quality and productivity goals working with both individual targets and as a team. Effectively use all the tools available including in house logging systems and information databases, Microsoft Office tools and the Internet. Communicate and share information in a proactive and productive manner with the audience and team mates. Ensure editorial content is compliant with BBC standards and guidelines. Proactively contribute to Team meetings, BBCAS Staff Action Forums, Operational changes. Actively play your part in helping BBC Audience Services attaining the required Customer Satisfaction metrics/scores as carried out by ICM independent surveys or BBC Quality Audits. To define your career path working with your development manager and training team, growing your knowledge and learning new skills and channels within the business. Maintain a strong media and current affairs knowledge. Flexible, willingness and ability approaching day-to-day work tasks and working hours, to meet the changing needs of the service. Read, understand and comply with the BBC Audience Services information security policies; and use business information systems for authorised purposes only. All personnel are also required to report any actual or suspected security incidents in a timely manner. Uphold the Capita and BBC values on a business and personal level Location: Belfast , United Kingdom Time Type: Full time Contract Type: Permanent

Job Info:

  • Company: Capita Resourcing
  • Position: BBC Audience Services Customer Engagement Specialist
  • Work Location: Belfast
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information BBC Audience Services Customer Engagement Specialist at the office Belfast above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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