Claims Assessor at LV=

As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families and finances.

Joining us means becoming part of a team that puts our members, customers and advisers at the heart of everything we do.
Were committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported and valued reflected in our recognition as one of the Financial Times UKs Best Employers in 2025 and 2026.
We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.

Fancy a challenging, yet rewarding new opportunity?
Were recruiting for a Protection Claims Assessor to join our dynamic team, to assess our Life and Disability claims, complying with controls which ensure claims are paid to legitimate claimants under LVs Protection products.

This is a permanent position, which will offer flexible home working /hybrid working once fully trained and competent in the role.

Some visits to Exeter may be necessary for key events and training (all expenses will be met).
Youll be part of a wider team and have all the support you need, so whether youre on the doorstep of the office or a bit further away, lets talk about what an opportunity here could look like for you.
About You
Were looking for someone with Life and/or Disability Income Protection claims experience who is empathetic, due to the nature of calls you will be handling, a real people person! Youll need to be able to work under pressure and have a keen eye for detail along with excellent numerical and communication skills.

We want to encourage fast learners and people who feel they can really make a difference to apply for this role, as you get out what you put in here at LV!
Key Responsibilities
Assess Life and/or Disability claims in accordance with specified departmental procedures, determining the level of benefit to be paid.
Ensure that all claims decisions are capable of being explained and justified, in order to prove that fair and consistent standards are being applied.
Comply with regulatory and statutory standards and controls, both auditory and departmental, whilst maintaining up to date medical knowledge sufficient to enable the underwriting of claims.
Correspond and communicate with both internal and external customers and service providers.

Rewards & Benefits

This role is a Band B in the LV= salary structure.

At LV= Life and Pensions, youll go above and beyond to do the right thing for our customers. Well reward your hard work with an attractive, competitive salary and benefits package, which includes:

26 days' holiday increasing after two years of service to 28 days
Up to 20% discount on our life products for you and your immediate family.

Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.