Client Service Executive at Rathbones Group Plc

Position Client Service Executive
Posted 04 Jul 2026
Expired 03 Aug 2026
Company Rathbones Group Plc
Location Belfast | GB
Job Type Full Time

Job Description:

Latest job information from Rathbones Group Plc for the position of Client Service Executive. If the Client Service Executive vacancy in Belfast matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Rathbones Group Plc for the position of Client Service Executive below matches your qualifications.

Client Service Executive

Job ID: 2598

Department: Wealth Management Client Care

Job Category: Front Office

Location: Belfast, GB, BT1 3FE

Date: 12 Jun 2026

At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money, we guide people through lifes big moments, helping them stay on track and focus on what matters most.
Were proud to be one of the UKs leading wealth managers, with over £109bn* in assets under management and 20+ offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing.
*As of June 2025

Role Title: Client Service Executive

Division: Wealth Management Propositions & Client Care

Location: Belfast

Contract: Permanent

Working pattern: On-Site

About the Role
Client facing role with responsibility for service and relationship management. Lead contact for all Client Lifecycle tasks and queries. Manages all client lifecycle processes and oversees the operating model for their respective investment management team whilst delivering and contributing to excellent client service. The role holder will work within a model which is managed centrally and embedded locally.

What youll be responsible for

  • Develop and maintain relationships with clients and business stakeholders, utilising knowledge of the business and client requirements to deliver the desired client outcomes.
  • Manage the client lifecycle administration process to ensure a timely and efficient client experience.
  • Take ownership and accountability for all client administration tasks. Act as the main liaison between the client, investment team, operations and other key stakeholders and ensure all parties are kept informed.
  • Ensure all client lifecycle processes are followed and adhered to in accordance with the Operating Model (e.g. end-to-end management of account opening, on-boarding and transfer processes; processing client payments and account amendments; supporting quarterly portfolio valuation processes) whilst all process enhancement suggestions are escalated accordingly. Follows group wide processes to meet KPI benchmarks.
  • Understand client suitability requirements and support your investment team with regard to gathering the relevant information to support client suitability, producing client summaries/welcome letters.
  • Work closely with the team and wider administration functions to develop and share best practice.
  • Act as the first point of contact for clients, assuming the role of the go to person for administration queries. This includes attending client meetings and leading discussions regarding client administration matters.
  • Undertakes more complex Client Lifecycle processes such as estate/deceased/probate.
  • Demonstrates a broad understanding of Client Lifecycle processes and Rathbones Products & Services.

About you

  • Knowledge of regulatory environment in which we operate.
  • Understanding of the products and services we provide.
  • Experience working in a similar role in Financial Services managing end-to-end administration processes.
  • Client Facing Experience (desirable).
  • Investment Operations Certificate qualification (desirable)
  • Progression from CSA role or equivalent external experience.
  • Grades A-C at GCSE or equivalent in English and Maths.
  • Broad understanding of Proposition Suite.

Our offer to you

We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package, which we review regularly, and benefits include:

  • A company pension - 9% non-contributory or 10% if you contribute 5%
  • Private medical insurance Individual on joining, family after 1 years service
  • Life assurance - 8 x salary
  • Income protection 75 % salary
  • Company share scheme
  • Discretionary bonus
  • Flexible holidays purchase up to 5 additional days
  • Green Car Scheme
  • Family friendly policies enhanced family leave for parents & carers
  • Study support study days and funding for courses and qualifications
  • Season travel ticket loans
  • Volunteering days
  • Gym discounts
  • Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community. These include:

  • Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more.
  • Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Menopause Matters@Rathbones and Armed Forces.
  • The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all.

We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

Were a Disability Confident Employer (level 2) under the UK Government scheme. This means weve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online, click. If you require adjustments to apply for a role at Rathbones, please contact us viato let us know what adjustments you may need.


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Job Info:

  • Company: Rathbones Group Plc
  • Position: Client Service Executive
  • Work Location: Belfast
  • Country: GB

How to Submit an Application:

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