| Position | Client Support Executive |
| Posted | 2025 September 12 |
| Expired | 2025 October 12 |
| Company | Experian |
| Location | West Bridgford, Nottinghamshire | GB |
| Job Type | Full Time |
Latest Job Information from Company Experian as position Client Support Executive. If Job Vacancy Client Support Executive in West Bridgford, Nottinghamshire matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Experian as the position Client Support Executive below matches your qualifications.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at www.experianplc.com
Job Description
Are you passionate about delivering exceptional client experiences and driving process improvements? Join our dynamic team as a Strategic Client Support Administrator, reporting into the Strategic Client Support Manager, where you'll help support high-profile clients, collaborating across teams, and shaping the future of our financial operations. As a Strategic Client Support Administrator, you will be the dedicated contact for a select group of high-profile clients. You will help ensure exceptional client service, operational efficiency, and process improvement.
PO Management: Manage purchase order (PO) processes, including tracking expiring or missing POs and coordinating with clients and our teams to secure these.
Client Communication & Escalations: Handle client-facing communications, manage escalations, and resolve issues related to requests submitted to the Strategic Client Support & Billing teams.
Client Support & Ticketing: Respond to incoming client calls, create or help raise support tickets, and ensure prompt resolution by partnering with relevant departments.
Stakeholder & Client Collaboration: Participate in calls to resolve complex queries (e.g., account set-up/maintenance), and act as an important resource for our teams such as Sales and Accounts Receivable.
Request Triage: Address and triage ad hoc client requests, including data and technical queries.
Process Improvement Projects: Identify and address process gaps, risks, and controls; drive automation and continuous improvement initiatives driven by key insight into client needs and internal team collaboration.
Controls & Audits: Support internal controls and audit processes to ensure compliance.
Qualifications
Demonstrated experience working with billing platforms or financial reporting systems
Additional Information
Hybrid - 1 day per week Nottingham based
Great compensation package and discretionary bonus plan
Core benefits include pension, bupa healthcare, sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal: G.National-Customer Service | EB11
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-RN1 #Hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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