Complaints Manager - Andover at Aster Group

Position	Complaints Manager - Andover
Posted	01 Jun 2026
Expired	01 Jul 2026
Company	Aster Group
Location	Andover \| GB
Job Type	Full Time

Job Description:

Latest job information from Aster Group for the position of Complaints Manager - Andover. If the Complaints Manager - Andover vacancy in Andover matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Aster Group for the position of Complaints Manager - Andover below matches your qualifications.

Complaints Manager - Andover, SP10 4FB, United Kingdom

Are you an experienced, dynamic leader with a passion for delivering high quality customer outcomes and driving service improvement? We have an exciting opportunity for a Complaints Manager to lead our Complaints Team.

In this role, you will lead Complaints Team Leaders, ensuring complaints are managed fairly, consistently and in line with regulatory requirements. Youll play a key role in shaping a positive complaints culture, where learning, accountability and high standards drive continuous improvement.

You will ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements, overseeing high quality investigations and responses that are accurate, evidence based and empathetic.

Working closely with operational teams, youll identify themes, trends and root causes, ensuring learning is embedded and service improvements are delivered. Youll also provide clear insight, reporting and presentations to leadership teams, panels and governance groups.

This role includes supporting the wider organisation, including providing cover for the Head of Complaints and Learning and contributing to corporate projects.

About you

Youll be an experienced leader with a strong background in complaint handling within a customer focused or regulated environment. Youll bring a passion for delivering fair outcomes, alongside a commitment to continuous improvement and learning.

Youll be a confident and credible people leader, comfortable managing performance, holding constructive and sometimes challenging conversations, and supporting colleagues to meet high standards. Youll create a culture where expectations are clear, people feel supported and performance is actively developed.

Youll have:

Strong understanding of complaint handling frameworks, particularly the Housing Ombudsman Complaint Handling Code
Experience delivering coaching, training or capability development
Previous team leadership experience both remotely and in person
A track record of influencing stakeholders to achieve positive outcomes
Excellent written and verbal communication skills, with the ability to deliver high quality, evidence based responses
Strong analytical ability, using data to identify trends, risks and opportunities for improvement
Confidence working collaboratively with stakeholders to influence change and improve services
The ability to manage competing priorities and work effectively under pressure

It would also be beneficial if you bring:

A CIH Level 4 or 5 qualification, or a willingness to work towards this
Experience using complaint handling or case management systems

Youll be comfortable working in a changing environment, supporting new ways of working and ensuring consistently high standards across your team.

Youll lead by example, balancing care, compliance and performance in how your team operates.

This is a hybrid role enabling you to work from home. As travel will be required for the role you will be suitably based to enable you to travel to our offices in Devizes, Frome or Andover. You will have a full UK driving licence and access to a vehicle for work purposes.

Whats in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needs
A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
We invest in colleagues careers and development through our leader and colleague development frameworks
Defined Contribution Pension and attached life assurance
Volunteering hours available to all colleagues to enable them to give back
Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
Enhanced leave
We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use the information provided in the advert and role profile to tell us why you would be a great fit for the role. Please upload your latest CV using the Apply Now button.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment.

Job Info:

Company: Aster Group
Position: Complaints Manager - Andover
Work Location: Andover
Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Complaints Manager - Andover at the office Andover above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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