Customer Collections Advisor at One Utility Bill

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

You’ll be in our busy Collections team helping to navigate our customers’ journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue debit balances, making outbound calls, managing queries via e-mail correspondence with collection goals and targets in place. 

Key Responsibilities

• Managing a portfolio of customers with overdue debit balances
• Making approximately 100 calls per day
• Handling and resolving queries and disputes via email correspondence
• Achieving set collection team goals and targets
• Securing payments and negotiating payment plans in a timely and satisfactory manner.

Some Key requirements from you:

• Self motivated & driven by targets
• Confident speaking on the phone
• Timekeeping & portfolio management 

Desirable but not essential:

• Sales experience or Collection based experience 
• Experience working in a high pressure environment 
• Handling difficult conversations with vulnerable customers
  

As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

An annual salary of £27,976

Job Info:

• Company: One Utility Bill
• Position: Customer Collections Advisor
• Work Location: Newcastle upon Tyne
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Collections Advisor at the office Newcastle upon Tyne above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.