Customer Onboarding Manager at Certus Recruitment Group

Job Description:

Latest Job Information from Company Certus Recruitment Group as position Customer Onboarding Manager. If Job Vacancy Customer Onboarding Manager in North Lincolnshire, England matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Certus Recruitment Group as the position Customer Onboarding Manager below matches your qualifications.

Customer Onboarding Manager Epworth (DN9) - Office Based, 5 Days/Week £35,000-40,000 Base + High-Growth SaaS Scale-Up We're looking for a detail-oriented and highly organised Customer Onboarding Manager to join a fast-scaling HR/Workforce Tech business that's redefining how organisations manage their people. With demand growing and the existing project team nearing capacity, we're adding a dedicated onboarding specialist to ensure every customer journey gets off to the strongest possible start. You'll take ownership of the customer experience from the moment a deal is closed—guiding clients through setup, configuration, data migration, user training, and rollout. With a structured 8-12 week onboarding programme already in place, you'll be trained on the tools and processes needed to manage multiple implementations with confidence. If you're proactive, personable, and thrive in a fast-moving environment, this is a brilliant opportunity to shape success for customers while growing your own career in a business that's going places. What you'll do:

• Own the onboarding process for new clients from sale to go-live (8-12 weeks)
• Guide customers through account setup, configuration, data migration, testing, and training
• Maintain strong, structured communication throughout the onboarding journey
• Collaborate with Project Managers, Account Managers, and the Helpdesk Team to ensure a smooth handover and positive customer experience
• Manage onboarding for up to 40-45 clients at peak capacity, using established processes and tools
• Spot and address risks, manage expectations, and keep onboarding on track
• Support continuous improvement of onboarding content, templates, and workflows

What we're looking for:

• Experience in onboarding, implementation, or project coordination—ideally in SaaS, Payroll, HR, or Accounting
• Excellent communication skills—written, verbal, and client-facing
• A structured, proactive approach to juggling multiple priorities and deadlines
• Strong Excel skills and general confidence with data and software
• Empathy, curiosity, and a desire to deliver real value to customers

Why this role? You'll be joining a high-performing, people-first business during a period of rapid growth. There's structure, support, and plenty of opportunity to make an impact—not just in your role, but in how the business evolves its customer experience. Perks & Benefits:

• £35-40k base salary
• 9-5 working day (4pm finish on Fridays)
• Office-based in a fantastic working environment
• Free breakfast and lunch from an on-site chef
• Gym, table tennis, breakout space, and snacks
• 25 days holiday + birthday off + Christmas shutdown
• Bupa healthcare, enhanced pension, MacBook
• Employee share scheme on the roadmap

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.

Job Info:

• Company: Certus Recruitment Group
• Position: Customer Onboarding Manager
• Work Location: North Lincolnshire, England
• Country: GB

How to Submit an Application:

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