Customer Retentions Advisor at One Utility Bill

Job Description:

Latest job information from One Utility Bill for the position of Customer Retentions Advisor. If the Customer Retentions Advisor vacancy in Newcastle upon Tyne matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at One Utility Bill for the position of Customer Retentions Advisor below matches your qualifications.

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

The Customer Retentions team is responsible for managing cancellation requests and renewals, with an emphasis on providing a fantastic experience for our customers throughout and retaining as many packages as possible. You will be managing a pipeline of customers who have lodged cancellation requests with us.

When dealing with cancellation queries, the ability to stay cool, calm and collected during conversations with customers is paramount, as is attention to detail, knowledge of objection handling techniques and an exemplary phone manner. 

The day-to-day includes: 

• Outbound calls 45 per day
• Time on phone (hours) 2.5 per day
• Cancellation saves 3 per day
• Using systems to close down packages 
  

If the list below describes you, make sure you apply!

Strong verbal and written communication skills are essential

☎️ Confident phone manner

Job Info:

• Company: One Utility Bill
• Position: Customer Retentions Advisor
• Work Location: Newcastle upon Tyne
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Retentions Advisor at the office Newcastle upon Tyne above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.