| Position | Customer Service Advisor **Internal Only** - Cambridge |
| Posted | 04 Mar 2026 |
| Expired | 03 Apr 2026 |
| Company | Cambridge City Council |
| Location | Cambridge | GB |
| Job Type | Full Time |
Latest job information from Cambridge City Council for the position of Customer Service Advisor **Internal Only** - Cambridge. If the Customer Service Advisor **Internal Only** - Cambridge vacancy in Cambridge matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cambridge City Council for the position of Customer Service Advisor **Internal Only** - Cambridge below matches your qualifications.
INTERNAL APPLICANTS ONLY
If you’re looking for a career in local government then join our customer service team!
The Team
We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs.
Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.
The role
Our team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between!
This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.
It is a challenging role, as there is continuous demand for our services. Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.
What you will be doing
As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers.
You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.
About you
Because not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail. Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today. Love customer service roles and still want to progress?
Our career grade programme will support you to do just that. Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team.
If you have the talents, we are looking for then we want to hear from you.
The successful applicant will be required to undertake a Basic Disclosure
Hours: Working Pattern: Full time role – 37 hours per week CSA hours between 8am-6pm
Contract: Permanent
Salary: £29,540 - 32,061 per annum (City Pay Band 3), pro rata for part time.
Location: Mandela House
If you would like an informal chat, please contact Debbie Grace on or email
Application Process:
As an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
INTERNAL APPLICANTS ONLY
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Advisor **Internal Only** - Cambridge at the office Cambridge above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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