Customer Service Coordinator - Wakefield at Vistry

Position Customer Service Coordinator - Wakefield
Posted 19 Jun 2026
Expired 19 Jul 2026
Company Vistry
Location Wakefield | GB
Job Type Full Time

Job Description:

Latest job information from Vistry for the position of Customer Service Coordinator - Wakefield. If the Customer Service Coordinator - Wakefield vacancy in Wakefield matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Vistry for the position of Customer Service Coordinator - Wakefield below matches your qualifications.

Customer Service Coordinator - WakefieldJob Type: Full timeIn a Nutshell

We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry West Yorkshire, at our Wakefield office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.

We value in-person collaboration and team culture, but were also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Lets cut to the chase, whats in it for you
  • Competitive basic salary and annual bonus
  • Salary sacrifice car scheme available to all employees
  • Up to 39 days annual leave plus bank holidays
  • 2 Volunteering days per annum
  • Private medical insurance, with employee paid cover
  • Enhanced maternity, paternity and adoption leave
  • Competitive pension scheme through salary sacrifice
  • Life assurance at 4 x your annual salary
  • Share save and share incentive schemes
  • Christmas company shutdown
  • Employee rewards portal with many more benefits
In return, what we would like from you
  • Behave in line with our company values Integrity, Caring and Quality
  • Previous experience working within a fast-paced similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Patience and calmness under pressure
  • Good planning and organisation skills
  • Problem solving and decision-making skills
  • A polite, tactful, and assertive attitude
  • Excellent communications skills
  • Good team working skills
  • A commitment to work as required to meet the needs of the business

Desirable

  • 5 GCSEs or equivalent including Maths & English
  • A Customer Service qualification
  • Experience working for a residential house builder ideally within the customer facing environment
  • An understanding of building regulations and legal obligations.
  • A good understanding of written English Grammar
  • Ability to touch-type
More about the Customer Service Coordinator role
  • To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
  • Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
  • To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
  • To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
  • Carry out general administrative duties, ensuring our database system up to date at all times.
  • Ensure all Customer Service KPIs are in line with company guidelines.
  • Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
Finally, lets tell you a bit more about us

We build more than homes, were making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and youll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, were a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

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Job Info:

  • Company: Vistry
  • Position: Customer Service Coordinator - Wakefield
  • Work Location: Wakefield
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Coordinator - Wakefield at the office Wakefield above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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