Customer Support Officer at Bucks Skills Hub

Position Customer Support Officer
Posted 30 Jun 2026
Expired 30 Jul 2026
Company Bucks Skills Hub
Location Aylesbury | GB
Job Type Full Time

Job Description:

Latest job information from Bucks Skills Hub for the position of Customer Support Officer. If the Customer Support Officer vacancy in Aylesbury matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Bucks Skills Hub for the position of Customer Support Officer below matches your qualifications.

This job opportunity has been provided by Reed.co.uk

Customer Support Officer

£29,000-£31,000 | Full-time | UK-Based Applicants Only (No Visa Sponsorship)

Do you have a passion for healthcare and a talent for delivering outstanding customer support?We're on a mission to transform clinical care through innovative, mobile point-of-care technology-and we're looking for aCustomer Support Officerwho shares our vision.

As part of our growing team, you'll work closely with hospitals, healthcare providers, and suppliers to support the delivery and performance of our flagship solution-h-trak-which is revolutionizing how healthcare environments manage inventory, data, and care outcomes.

About the Role

This is a varied, hands-on role that combines technical support, customer engagement, and project coordination. You'll play a critical role in onboarding new clients, resolving data issues, managing product master data, and ensuring our systems are running smoothly and effectively across sites.

Your Key Responsibilities Customer Support
  • Act as the first point of contact for customer queries and support requests
  • Manage and respond to service tickets via Freshdesk within agreed SLAs
  • Deliver on-site support and refresher training when required
  • Work with suppliers to gather product data and resolve information issues
  • Maintain accurate product data in the HRS (Replenishment System) and PMD (Product Master Database)
  • Monitor customer usage of h-trak and flag any concerns to the Customer Services Manager
  • Create and manage customer logins, barcode sheets, and reports as needed
Project Support
  • Support project managers by uploading and maintaining customer-specific datasets
  • Assist with setting up profiles for products, staff, and procedures
  • Upload pricing files when required
  • Provide on-site implementation support, including training, data validation, and go-live assistance
Additional Duties
  • Provide cover for team members during absences
  • Support colleagues as needed and assist with ad hoc tasks
What You’ll Bring
  • Experience in an IT service or customer support environment
  • Excellent communication skills, both written and verbal
  • Asolution-focused mindsetand strong attention to detail
  • A collaborative, team-oriented approach with a proactive attitude
Why Join Us?

At the forefront of digital healthcare innovation, we support some of the UK's most critical clinical environments from operating theatres to radiology labs. Our solutions drive measurable improvements in patient outcomes, clinical efficiency, and hospital performance.

What We Offer
  • Competitive salary: £29,000-£31,000 (based on experience)
  • A supportive, collaborative, and mission-driven team culture
  • The chance to make a genuine impact in a fast-evolving sector

Please note: Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship at this time. You must also have a full UK Driving Licence and access to a car

Apply Now

If you're excited by the opportunity to support cutting-edge healthcare solutions and want to join a company that's driving real change, we want to hear from you.

Send your CV to the link provided & we will be in direct contact.

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Job Info:

  • Company: Bucks Skills Hub
  • Position: Customer Support Officer
  • Work Location: Aylesbury
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Officer at the office Aylesbury above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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