2nd Line IT Support Engineer at Adria Solutions Ltd

Job Description:

Latest job information from Adria Solutions Ltd for the position of 2nd Line IT Support Engineer. If the 2nd Line IT Support Engineer vacancy in Longton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Adria Solutions Ltd for the position of 2nd Line IT Support Engineer below matches your qualifications.

2nd Line IT Support Engineer

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities:

• Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed.
• Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required.
• Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues.
• Maintain accurate and up-to-date customer technical documentation.
• Continuously develop your skillset to stay updated with emerging technologies and trends.
• Contribute to the professional growth and development of Junior Engineers by providing guidance and support.

Skills and Experience:

• Ideally, a minimum of 2 years experience in a 2nd line IT support role.
• Proficiency in Active Directory and Azure administration, with hands-on experience.
• Understanding of networking principles and protocols.
• Familiarity with ticketing systems and IT service management tools.
• Knowledge of 3CX Voice over IP systems/technologies would be advantageous.

Benefits

This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

• A dynamic and collaborative work environment
• Opportunities for professional development and training.

  2nd Line IT Support Engineer – Stoke on Trent 

Job Info:

• Company: Adria Solutions Ltd
• Position: 2nd Line IT Support Engineer
• Work Location: Longton
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information 2nd Line IT Support Engineer at the office Longton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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