Job Description:
Latest job information from Hilton for the position of Night Concierge. If the Night Concierge vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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**Job Identification:** 207664 **Job Category:** Guest Services, Operations, and Front Office **Job Schedule:** Full time **Salary** Competitive Waldorf Astoria London - Admiralty Arch is seeking a Night Concierge to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London u2013 Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Cafu00e9 Boulud by Daniel Boulud - bringing together two of the worldu2019s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hiltonu2019s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worldu2019s most sought-after destinations. **WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026** _Proudly voted by our Team Members_ **A World of Rewards** Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industryu2011leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 daysu2019 holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. **Here's what you'll do during a typical day:** The Night Concierge serves as a discreet ambassador of the hotel, acting as the principal point of contact for Guests and VIPs during evening and overnight periods. With precision, composure, and impeccable attention to detail, you will curate seamless experiences while safeguarding comfort, privacy, and security. As the Night Concierge, you will shape both the final impressions of a guestu2019s evening and the first moments of their morning. You will provide highly personalised assistance, anticipate needs, and ensure continuity of luxury service throughout the night. Serving as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail Your responsibilities will include: Serving as the primary overnight contact for Guests and VIPs, responding to enquiries with efficiency, warmth, and refined judgement Delivering bespoke recommendations and arranging services including dining, transportation, theatre tickets, medical assistance, and concierge requests during night hours Managing and accurately handling Guest messages, parcels, and confidential correspondence with discretion Coordinating the secure handling, storage, and retrieval of Guest luggage and valuables Maintaining detailed awareness of VIP arrivals, daily briefs, special requests, and notable events Ensuring lobby, entrance, and frontu2011ofu2011house areas remain immaculate, calm, and welcoming throughout the night Supporting Management and Security teams, responding confidently and professionally to any emergency or sensitive situation Presenting an impeccable, polished image that reflects the standards of ultrau2011luxury hospitality Upholding cleanliness, safety, and organisation of all concierge and frontu2011ofu2011house workspaces Strictly adhering to brand standards, policies, and procedures when operating frontu2011office systems and equipment **What are we looking for?** A Night Concierge within a Hilton luxury brand consistently acts in the best interests of our Guests, while collaborating seamlessly with colleagues across departments. The ideal candidate will demonstrate: An elegant, composed demeanour with exceptional verbal and interpersonal communication skills A sincere commitment to delivering intuitive, personalised, and anticipatory service Impeccable grooming, posture, and professional presentation at all times Calm decisionu2011making and adaptability in unexpected or highu2011pressure situations The ability to work independently with confidence during overnight operations Inu2011depth knowledge of the local area, including culture, dining, entertainment, and luxury services It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a Concierge or Front Office role within a luxury or fiveu2011star hospitality environment is highly desirable Exposure to overnight or autonomous operational shifts within a hotel setting **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact. **Join an Award-Winning Workplace Culture** At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel. Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog ( to see why weu2019re more than a great place to stayu2014weu2019re a great place to work.
Job Info:
- Company: Hilton
- Position: Night Concierge
- Work Location: London
- Country: GB
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