| Position | Operational Account Manager – Norman Managed Services - Newcastle upon Tyne |
| Posted | 06 Mar 2026 |
| Expired | 05 Apr 2026 |
| Company | Northumbria University Newcastle |
| Location | Blakelaw and North Fenham | GB |
| Job Type | Full Time |
Latest job information from Northumbria University Newcastle for the position of Operational Account Manager – Norman Managed Services - Newcastle upon Tyne. If the Operational Account Manager – Norman Managed Services - Newcastle upon Tyne vacancy in Blakelaw and North Fenham matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Northumbria University Newcastle for the position of Operational Account Manager – Norman Managed Services - Newcastle upon Tyne below matches your qualifications.
Operational Account Manager – Norman Managed Services
Be the spark that keeps university communities connected.
Salary: £30,000
Contract: Permanent
Location: Hybrid
Join a Team That Powers Higher Education
At Norman Managed Services, we’re all about people, technology, and connections. We deliver 24/7/365 IT support across voice, chat, and email, keeping university students and staff supported, empowered, and ready to thrive.
We are looking for an enthusiastic, Operational Account Manager to work with our Service Desk and Commercial colleagues, managing customer relationships and ensuring a high level of customer satisfaction. Ideally you will have a strong interest in technology coupled with strong customer service skills.
We are based on campus at Northumbria University in Newcastle upon Tyne.
What You’ll Do
As an Operational Account Manager, you will be the primary point of contact for all customer accounts. You will be responsible for conducting regular operational service reviews, proactively identifying service concerns or working to look for opportunities for service improvements.
You will be the professional contact that customers trust. You will play a key role in standard service renewal discussions and looking to provide customers with additional service offerings.
Your day-to-day will include:
Full details can be found in our job description.
About You
If you’re someone who loves a customer service environment has an interest in IT and Service Delivery and enjoys each day being different then you will fit right in.
We’re looking for individuals who are:
Why You’ll Love Working with Us
Closing Date
08 March 2026
How to Apply
Please send us your CV and a covering letter to Careers telling us why you’d be a great fit for the role and Norman Managed Services.
For an informal chat about the role, contact: Amanda Brown, Norman Head of Operations Support.
Please do not apply through this site, using the link below as your application will not be progressed.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Operational Account Manager – Norman Managed Services - Newcastle upon Tyne at the office Blakelaw and North Fenham above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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