Operations and Customer Support Assistant at Green Coffee Collective

Job Description:

Latest job information from Green Coffee Collective for the position of Operations and Customer Support Assistant. If the Operations and Customer Support Assistant vacancy in Belfast matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Green Coffee Collective for the position of Operations and Customer Support Assistant below matches your qualifications.

To support the day-to-day operations of Green Coffee Collective by assisting with production, packaging, and dispatch from our Belfast warehouse, and to provide friendly, efficient support to customers via email and chat.

This role combines hands-on warehouse work with customer interaction, making it ideal for someone who enjoys physical work, solving problems, and being part of a growing, values-driven coffee business.

Although this role is initially for 10 hours per week, our plan is to increase this over the coming 6 months with a view to transitioning to a full-time contract if it suits the successful candidate.

Operational Support (approx. 85%)

• Handle and move green coffee bags (up to 69kg) safely and efficiently.
• Break down bulk coffee into smaller packaging units (0.5kg–5kg).
• Label and prepare orders accurately for dispatch.
• Use warehouse tools and systems including scales, label printers, Shopify, and ShipStation.
• Maintain a clean, organised, and safe workspace.
• Coordinate dispatch with couriers and on-site partners.

Customer Support (approx. 15%)

• Respond to customer queries via email and chat in a friendly and timely way.
• Use our ticketing system, Shopify, and Google Business Suite to manage and resolve issues.
• Collaborate with the wider Green Coffee Collective team to ensure customers receive clear communication and quick resolutions.

• Organised, detail-oriented, and able to manage multiple tasks.
• Comfortable working independently day-to-day.
• Strong written communication skills.
• A practical mindset and willingness to problem-solve.
• Interest in coffee or curiosity to learn about the industry.

Desirable (but not essential):

• Experience in warehouse, logistics, or customer service environments.
• Familiarity with Shopify, ShipStation, or similar order management tools.

Guaranteed Hours: Minimum 10 paid hours per week.

Holiday: 11.2 days annual paid leave (pro-rated). Bank holidays excluded.

Pension: Enrolled in our workplace pension (NEST).

Probation: 2 months.

Notice: 1 week (during and after probation).

Start Date: As soon as possible.

We're a small, friendly team that values trust, independence, and attention to detail. Everyone contributes to making sure roasters across Europe receive their coffee on time and in perfect condition. You'll be supported by the wider Green Coffee Collective team and local partners at The Roast Works, with regular visits and open communication.

Job Info:

• Company: Green Coffee Collective
• Position: Operations and Customer Support Assistant
• Work Location: Belfast
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations and Customer Support Assistant at the office Belfast above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.