Operations Hub Team Leader - Leicester at PA Housing

Position	Operations Hub Team Leader - Leicester
Posted	05 Jul 2026
Expired	04 Aug 2026
Company	PA Housing
Location	Leicester \| GB
Job Type	Full Time

Job Description:

Latest job information from PA Housing for the position of Operations Hub Team Leader - Leicester. If the Operations Hub Team Leader - Leicester vacancy in Leicester matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PA Housing for the position of Operations Hub Team Leader - Leicester below matches your qualifications.

Operations Hub Team Leader - LeicesterJob Reference:NLD-002247Salary:36,051 per annum, rising to 37,583 after probation.Employment Type:Permanent

Do you enjoy leading teams and making sure everything runs smoothly behind the scenes? Do you have great organisational skills and at least 2 year experience of managing a team?

Were looking for a motivated and organised Home Moves Hub Team Leader to join our Customer Service Directorate at PA Housing. This is a key leadership role where youll oversee a busy administration hub supporting our stakeholders.

Youll lead a team delivering high-quality administrative support, ensuring processes run efficiently, data is accurate, and customers receive a seamless experience. If you enjoy managing people, improving processes, and delivering great service, wed love to hear from you.

This isnt just about managing admin its about driving performance, improving customer journeys, and helping residents move into homes quickly and smoothly.

Whats in it for you.

In addition to the salary, we offer a number of benefits, including:

High street discount schemes
Health cash plans
26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
Flexible bank holidays take them when it suits you
Car leasing scheme
Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What youll be doing:

Lead, support, and develop the Administration Hub team to deliver a high-quality service
Allocate and prioritise workloads, ensuring tasks are completed accurately, efficiently, and on time
Provide day-to-day supervision, coaching, and performance management, including 1:1s and development planning
Act as the first point of escalation for complex queries, supporting the team to resolve issues quickly and effectively
Monitor performance against KPIs, using data and insight to drive improvements
Ensure systems and records are accurate, up to date, and GDPR compliant
Work closely with internal teams and partners to ensure a smooth, joined-up service for residents
Promote a strong customer-first culture, ensuring every interaction is professional and solution-focused
Identify opportunities to improve processes, streamline workflows, and enhance efficiency
Produce management reports and performance data for senior stakeholders
Support onboarding and training of new team members

Wed love to hear from you if you:

Have at least 2 year experience leading or supervising a team in an administrative or customer-focused environment
Have strong organisational skills and can manage competing priorities
Are confident using systems and working with data to monitor performance
Have excellent attention to detail and take pride in accurate work
Are a strong communicator who can motivate, support, and influence others
Have experience handling complex queries and supporting problem-solving
Are customer-focused and committed to delivering excellent service
Have knowledge of housing processes such as lettings, voids, or decants (desirable)
Are proactive, adaptable, and always looking for ways to improve
Bring a positive, can-do attitude and enjoy leading from the front

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

Job Info:

Company: PA Housing
Position: Operations Hub Team Leader - Leicester
Work Location: Leicester
Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Hub Team Leader - Leicester at the office Leicester above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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