Latest job information from Verus Recruitment for the position of Service Desk Team Leader. If the Service Desk Team Leader vacancy in Ecclesall matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Verus Recruitment for the position of Service Desk Team Leader below matches your qualifications.
Job Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experienced IT engineer who enjoys supporting others, improving processes and keeping a busy service desk running smoothly, this could be a great next step. We're supporting an established MSP in Sheffield who are looking for a Service Desk Team Leader. You'll stay hands-on technically, but you'll also guide the team, support escalations and keep the workflow steady and organised. This is a role where your calm approach, people skills and technical knowledge will make a real difference day to day. It suits someone who enjoys solving technical problems while also helping others develop and putting structure around how the team operates. What you'll be doing: Technical work (80%)
Acting as the first point of escalation for engineers.
Coaching and supporting the team with their technical development.
Helping maintain and configure client networks following best practice.
Improving internal processes to help the service desk run efficiently.
Picking up technical tickets when needed.
Team leadership (15%)
Managing holidays, absence, timesheets and day-to-day team coordination.
Running performance and development reviews.
Monitoring KPIs and giving regular feedback.
Spotting performance issues and addressing them professionally.
Supporting the Technical Director with staffing updates.
Customer service (5%)
Helping resolve service issues with clients.
Supporting continuous improvement based on customer feedback.
What we're looking for:
Strong technical background supporting Microsoft and network environments.
Knowledge of DNS, DHCP, TCP IP, virtualisation and Active Directory.
Experience configuring Exchange, RDP, VPNs, firewalls and routers.
Someone who enjoys supporting others and being the steady point of contact.
Confident communicator with good organisation and problem solving skills.
Able to stay calm under pressure and maintain accuracy.
We're also looking for someone who naturally works to the team values of communication, excellence, responsibility, passion and innovation. What's in it for you:
Salary between £28,000 and £34,000 depending on experience.
21 days holiday plus bank holidays, rising each year up to 34 days.
Your birthday off.
Westfield Health after one year.
Two hours each week protected for personal development.
Regular internal and external training including paid Microsoft exams.
Modern office with free parking.
Monthly team meetings, social events and team building days.
Daily fruit, coffee and refreshments.
Opportunities to attend industry events and support community projects.
How to apply: If this sounds like the right step for you, send your CV through and we'll be in touch. We respond to all applicants, and if you're shortlisted, we will contact you first before sharing your details with the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer. Keywords: Service Desk Team Leader, IT Team Lead, MSP Support Engineer, Technical Escalation, IT Support Manager, Windows Server, Active Directory, DNS, DHCP, Virtualisation, Sheffield IT Jobs, MSP Careers.
Job Info:
Company: Verus Recruitment
Position: Service Desk Team Leader
Work Location: Ecclesall
Country: GB
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Desk Team Leader at the office Ecclesall above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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Desc: Job Title: Service Desk Team Leader Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're an experie...