Service Manager at Waythrough Charity

Job Description:

Latest job information from Waythrough Charity for the position of Service Manager. If the Service Manager vacancy in Durham matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Waythrough Charity for the position of Service Manager below matches your qualifications.

More Time is a fast‑growing social enterprise delivering high‑quality facilities management services with purpose at its core. We’re looking for an experienced and people‑focused Operations Manager to lead our services across multiple regions, supporting our teams, shaping best practice, and driving sustainable growth.

Working closely with the National Business Manager and Director of Social Enterprise, you will be responsible for day‑to‑day operational delivery, standards, compliance and team development. This is a hands‑on leadership role where your decisions directly influence our impact, our customers’ experience, and our future direction.

You’ll join us at a pivotal moment of expansion, giving you the opportunity to strengthen the foundations of a national service and help set the strategy for where we go next.

• Lead and support Regional Team Leaders and Property Services teams to deliver high‑quality, consistent services across multiple contracts and locations.
• Oversee and manage the Facilities Management booking system, ensuring efficient allocation of work and timely communication with customers.
• Use More Time CRM and other tools to complete reporting, performance tracking, and operational transparency.
• Ensure services operate safely, ethically and in full compliance with regulations, policies, and contractual requirements.
• Support and guide trainees, apprentices and volunteers, working with Team Leaders to create a positive learning and development environment.
• Conduct or support site inspections across the country to maintain quality, safety and customer confidence.

• Set, maintain and champion high operational and customer service standards.
• Build a culture of accountability, teamwork and continuous improvement.
• Promote our social mission in day‑to‑day operations and ensure decisions align with our values.

• Contribute to the development of More Time’s growth strategy, from quotation stages through to mobilisation of new contracts.
• Identify opportunities for business development, partnerships and new service areas.
• Network effectively to build relationships, raise the profile of More Time, and support income growth.
• Monitor and manage budgets, resources and operational costs to ensure viability and sustainability of services.

• Work closely with the National Business Manager and Director of Social Enterprise to align operations with organisational goals.
• Communicate effectively with internal teams, customers, partners and stakeholders to strengthen trust and service reputation.
• Represent More Time professionally at meetings, events and customer engagements.

You’ll thrive in this role if you are someone who combines operational expertise with a strong commitment to people and purpose.

Essential qualities:

• Experience in facilities management and/or remote operational management across multiple sites or services.
• A clear, confident and supportive leader with a fair and people‑centric approach.
• Skilled in managing teams, coaching individuals, and building high‑performing cultures.
• Excellent communicator with a strong customer‑service mindset.
• Proactive, practical, creative problem‑solver able to make decisions and adapt quickly in a growing environment.
• Highly organised with the ability to balance service delivery, stakeholder relationships and operational priorities.
• Committed to your own learning, development and wellbeing — and to supporting the same in others.
• Values‑driven, ethical, and motivated by delivering commercial success with social impact.

Desirable:

• Experience working in a social enterprise or purpose‑led organisation.
• Confidence working with CRM/booking systems and operational reporting tools.
• Understanding of safeguarding and working with vulnerable individuals or trainees (training can be provided).
• Full UK driving licence and willingness to travel nationally when required.

• A senior, trusted role with real influence over the direction and standards of a growing national service.
• Opportunity to lead with purpose — where people, development and impact matter.
• Profits are reinvested back into Waythrough, helping support employment pathways and community benefit.
• Work in a values‑driven organisation that balances commercial ambition with genuine social impact.
• Join at a pivotal moment of expansion, with plenty of scope to shape growth, processes and culture.

For Full Job Description Please Click Here

Job Info:

• Company: Waythrough Charity
• Position: Service Manager
• Work Location: Durham
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Manager at the office Durham above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.