| Position | Software Support Analyst |
| Posted | 04 Mar 2026 |
| Expired | 03 Apr 2026 |
| Company | Context Recruitment |
| Location | Newtown | GB |
| Job Type | Full Time |
Latest job information from Context Recruitment for the position of Software Support Analyst. If the Software Support Analyst vacancy in Newtown matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Context Recruitment for the position of Software Support Analyst below matches your qualifications.
Software Support Analyst - Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
* Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
* Assist in the implementation of software changes and updates in hosted and client environments
* Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
* Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
* A strong analytical thinker who thrives on solving complex problems
* Previous experience as a Support Analyst, able to hit the ground running
* Strong SQL skills and a solid general helpdesk/support background
* Experience with financial or business systems is highly beneficial
* Technically adept, able to troubleshoot complex issues beyond basic support
* Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
* Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Software Support Analyst at the office Newtown above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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