1st Line Service Desk Engineer at SF Recruitment

Job Description:

Latest job information from SF Recruitment for the position of 1st Line Service Desk Engineer. If the 1st Line Service Desk Engineer vacancy in The Park matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at SF Recruitment for the position of 1st Line Service Desk Engineer below matches your qualifications.

Service Desk Engineer (1st Line Support)
Nottingham (Hybrid) - with travel to Birmingham (1 day per week)
Up to £28,000
SF are exclusively working with a Nottingham-based client who is looking to add a Service Desk Engineer to their growing IT team. This is a fantastic opportunity for someone with strong 1st line support experience.
This role is primarily office based but will require travel to a Birmingham city centre office once a week to provide onsite, desk-side support to end users.
The Role
-You'll be responsible for providing first-line technical support, managing incidents and service requests, and ensuring a smooth end-user experience across devices, systems, and meeting room technology.
-You'll also support onsite users in Birmingham, ensuring meeting rooms, hot desks and shared spaces are fully operational, and that spare equipment stock is properly maintained.
Key Responsibilities
-Managing incidents and service requests in line with ITIL best practice
-Ensuring all tickets are handled within agreed SLAs
-Providing clear, professional communication to end users throughout the resolution process
-Delivering desk-side support and aiming for first-time fixes where possible
-Escalating more complex issues to internal teams or third parties when required
-Maintaining and contributing to the service desk knowledge base
-Supporting meeting room tech and end-user hardware onsite
What We're Looking For
-Previous experience in a 1st Line / Service Desk role
-Strong troubleshooting skills across macOS, iOS, Windows 10 & 11
-Experience with Microsoft 365 (Exchange Online, Teams, SharePoint)
-Active Directory knowledge
-Experience with Jamf (Pro or School) is highly desirable
You'll Also Be
-Customer-focused with a professional and friendly approach
-Organised and able to manage multiple tickets under pressure
-Detail-oriented with a strong diagnostic mindset
-Proactive and able to work independently as well as part of a team
This is a great opportunity for someone looking to build on their 1st line experience within a supportive, professional environment that offers exposure to both remote and onsite support.
If you're interested, please apply with your latest CV or get in touch for more information.

• Company: SF Recruitment
• Position: 1st Line Service Desk Engineer
• Work Location: The Park
• Country: GB

How to Submit an Application:

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