| Position | Customer Service Advisor - Newcastle |
| Posted | 27 Feb 2026 |
| Expired | 29 Mar 2026 |
| Company | StepChange |
| Location | Loughbrickland | GB |
| Job Type | Full Time |
Latest job information from StepChange for the position of Customer Service Advisor - Newcastle. If the Customer Service Advisor - Newcastle vacancy in Loughbrickland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at StepChange for the position of Customer Service Advisor - Newcastle below matches your qualifications.
Do you want a role where helping someone genuinely changes their day?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend of home working with supportive time in the office?
About the Role
As a DMS Advisor in our Client and Creditor Team, you’ll be the link between our clients, their creditors, and colleagues across the charity. You’ll support people who are often feeling overwhelmed, unsure, or anxious about their financial situation and your calm, clear guidance will help them feel more in control.
You’ll handle a variety of contact types, including phone calls, emails, webchats and post. Sometimes you’ll resolve queries straight away; other times you’ll guide clients through the next steps or signpost them to specialist support. Every interaction helps someone move closer to stability and confidence.
Your first 12 weeks will be spent in our Newcastle office, giving you the training, coaching, and support you need to succeed. After that, you’ll move into a hybrid working pattern that balances home working with time in the office for collaboration, development, and staying connected with your team.
Please note that the assessment centre will be held in person at our Newcastle office on Monday 2nd & Tuesday 3rd March, with sessions taking place both in the morning and afternoon.
What You’ll Be Doing
What You’ll Bring
You’ll be someone who brings calm, clarity, and compassion to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. You’re comfortable using digital systems and open to learning new tools as our services evolve.
You’ll thrive in this role if you value:
Equality, Diversity & Inclusion
Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves.
We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment to our recruitment process so you can perform at your best, just let us know, we’re here to support you.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Advisor - Newcastle at the office Loughbrickland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Desc: Customer Service Advisor - NewcastleDo you want a role where helping someone genuinely changes their day?Looking for work that feels meaningful, not just another queue of tasks?Ready for a role that...