Home » Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes

Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes at Aster Group

Position Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes
Posted 24 Jul 2026
Expired 23 Aug 2026
Company Aster Group
Location Devizes | GB
Job Type Full Time

Job Description:

Latest job information from Aster Group for the position of Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes. If the Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes vacancy in Devizes matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Aster Group for the position of Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes below matches your qualifications.

Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes, SN10 2AZ, United Kingdom

Are you passionate about helping people feel safe and secure in their homes? We are looking for an enthusiastic and customer-focused ASB Supportto join our team on a 9-month fixed-term contract and play a key role in delivering an effective anti-social behaviour service.

You will support customers, colleagues and partners to prevent, manage and resolve behaviours that cause nuisance, harm or harassment within our communities. Working alongside ASB Officers and Service Managers, you will provide high-quality case management support, helping customers achieve positive outcomes while ensuring that vulnerable individuals receive the right support.

This is a varied role where you will build strong relationships, assess risks, support customers through challenging situations and contribute to improving the lives of the communities we serve.

This is a hybrid role, with an expectation that you will work remotely as well as travel on occasion to one of our operational regions to work from our offices and take part in team meetings and collaborative activities.

Key Responsibilities

As an ASB Support Coordinator, you will:

  • Act as a key point of contact for the ASB team, providing a professional and responsive service to customers.
  • Manage and monitor incoming contacts, ensuring service standards and key targets are achieved.
  • Support the prevention, management and resolution of anti-social behaviour cases through effective case management.
  • Assess risk and vulnerability, identifying safeguarding concerns for adults and children and following relevant procedures.
  • Provide support to victims, witnesses and alleged perpetrators, ensuring interventions are fair, proportionate and risk-based.
  • Maintain accurate, factual and detailed records of all customer contact, actions and decisions using ASB case management systems.
  • Build positive working relationships with customers, internal teams, external partners and community organisations.
  • Provide effective administrative and operational support to ASB Officers and Service Managers.
  • Support customer visits, partnership meetings and case management activity when required.
  • Process invoices and support the administration of ASB services.
  • Identify opportunities to improve processes, performance and customer experience.
  • Ensure all activities comply with relevant legislation, regulatory requirements, guidance and best practice.

About You

We are looking for someone who is:

  • Customer-focused with a genuine commitment to helping people and improving communities.
  • Able to communicate confidently with a wide range of people and adapt their approach to different situations.
  • Calm, professional and impartial when dealing with sensitive or challenging circumstances.
  • Comfortable assessing risk and making informed decisions.
  • Organised, proactive and able to manage competing priorities effectively.
  • A confident IT user, with experience using databases and Microsoft Office applications.
  • A positive and adaptable team player who enjoys working collaboratively.

Experience and Skills

Ideally, you will have:

  • Knowledge or experience of anti-social behaviour and/or the social housing sector.
  • Experience building strong working relationships with customers, colleagues and external partners.
  • Experience managing challenging conversations and supporting people through difficult situations.
  • The ability to respond positively to change and new challenges.
  • A commitment to continuous improvement and delivering excellent customer service.
  • The ability to work independently while also contributing effectively as part of a team.

If you are passionate about making a difference and helping create safe, welcoming communities, we would love to hear from you.

Whats in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

  • Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needs
  • A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
  • We invest in colleagues careers and development through our leader and colleague development frameworks
  • Defined Contribution Pension and attached life assurance
  • Volunteering hours available to all colleagues to enable them to give back
  • Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
  • Enhanced leave
  • We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful applicants will be required to complete a Basic DBS check.

Internally this vacancy will be offered as a secondment, please discuss with your leader before applying.

Interviews to be held on Wednesday 5th August

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.

Job Info:

  • Company: Aster Group
  • Position: Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes
  • Work Location: Devizes
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Anti-Social Behaviour Support Coordinator - 9 Month FTC / Secondment - Devizes at the office Devizes above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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