Home » Senior Resident Services Associate - Botanica - Manchester

Senior Resident Services Associate - Botanica - Manchester at Colby River

Position Senior Resident Services Associate - Botanica - Manchester
Posted 17 Jul 2026
Expired 16 Aug 2026
Company Colby River
Location Manchester | GB
Job Type Full Time

Job Description:

Latest job information from Colby River for the position of Senior Resident Services Associate - Botanica - Manchester. If the Senior Resident Services Associate - Botanica - Manchester vacancy in Manchester matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Colby River for the position of Senior Resident Services Associate - Botanica - Manchester below matches your qualifications.

Senior Resident Services Associate - Botanica - Manchester, M15 4YS

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join Colby River as a Senior Resident Services Associate at our Botanica building in Manchester. This role is a key position within the on-site team, supporting the Resident Services Manager in delivering an exceptional resident experience and ensuring the smooth day-to-day operation of the building.

As one of the primary points of contact for residents and guests, you will lead by example in customer service standards, while supporting team coordination, operational delivery, and compliance. This is a varied and hands-on role, combining resident engagement, leasing support, and building management responsibilities, with an opportunity to develop into a more senior management position.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
40 hours per week working 5 days in 7 on a rota.

Key Responsibilities

Customer Service & Resident Engagement

  • Deliver a consistently high level of customer service and professionalism
  • Act as a key point of contact for resident and guest enquiries, resolving or escalating as appropriate
  • Proactively gather and respond to resident feedback, driving continuous improvement
  • Create a strong community feel through communication, events, and engagement initiatives
  • Support and deliver resident events, open days, and third-party services
  • Coordinate resident communications across multiple channels, including portals and social media

Team Support & Operations

  • Support the Resident Services Manager in the day-to-day running of the team
  • Assist with coordinating team schedules and shift patterns
  • Provide guidance and support to team members, including training on internal systems
  • Cover shifts and provide operational support as required

Leasing & Tenancy Management

  • Conduct viewings and support leasing activity
  • Assist in qualifying prospective residents and managing enquiries
  • Ensure all applicants provide required documentation, including Right to Rent and KYC checks
  • Coordinate move-ins, including inventories, meter readings, and key handovers
  • Conduct mid-term and move-out inspections and manage inventory updates
  • Support credit control processes, including rent and parking charge collection

Building Operations, Maintenance & Compliance

  • Log and monitor maintenance issues, ensuring timely resolution
  • Liaise with contractors and internal teams to prioritise and close repairs
  • Conduct regular building inspections and security walks
  • Ensure health & safety compliance, including system testing and reporting
  • Maintain building security and ensure a safe living environment
  • Record contractor visits, maintain logs, and issue permits to work
  • Ensure communal areas are clean, safe, and well maintained

Administration & Reporting

  • Manage post and parcel handling
  • Maintain accurate records across all systems and processes
  • Update resident portals and communications
  • Ensure all enquiries and issues are handled in line with service level agreements
  • Support reporting, audits, and continuous improvement initiatives

About You

We are looking for a confident, proactive, and highly organised individual with strong experience in a resident-facing or property management role. You will be passionate about delivering exceptional customer service and capable of supporting both residents and team members in a fast-paced, service-driven environment.

You will bring excellent communication and interpersonal skills, with the ability to handle challenging situations professionally and make sound decisions under pressure. A natural team player, you will also be comfortable taking ownership, using initiative, and supporting the development of others.

You will be adaptable, solutions-focused, and driven to continuously improve processes, resident experience, and operational performance. This role is ideal for someone looking to take the next step in their career and develop into a more senior management position.

Desirable

  • Relevant industry qualification (e.g. ARLA, IRPM) or willingness to work towards
  • Knowledge of Tenancy Deposit Scheme regulations
  • Experience supporting or mentoring team members
  • Understanding of building operations, health & safety, and compliance processes
  • Experience within Build-to-Rent (BTR) or similar residential environments

Essential

  • Proven experience in residential lettings, property management, or a similar customer-facing role
  • Strong knowledge of tenancy processes, including Right to Rent and compliance requirements
  • Excellent communication and customer service skills
  • Strong organisational skills with the ability to manage multiple priorities
  • Ability to remain calm under pressure and handle escalations effectively
  • IT literate, with experience using Microsoft Office and property management systems
  • Ability to work independently and as part of a team

What We Offer

31,920 basic salary
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Job Info:

  • Company: Colby River
  • Position: Senior Resident Services Associate - Botanica - Manchester
  • Work Location: Manchester
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Resident Services Associate - Botanica - Manchester at the office Manchester above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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