Income & Sustainment Officer at Shropshire Towns and Rural Housing

Job Description:

Latest job information from Shropshire Towns and Rural Housing for the position of Income & Sustainment Officer. If the Income & Sustainment Officer vacancy in Shropshire matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Shropshire Towns and Rural Housing for the position of Income & Sustainment Officer below matches your qualifications.

Income & Sustainment Officer

Shrewsbury | Permanent | ⏰ 37 hours per week

• £31,537 - £33,699 per annum

Do you thrive on balancing firm income recovery with supportive, person‑centred customer service?
We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.

What you'll be doing

• Managing a designated caseload of rent and housing‑related debt
• Maximising income while minimising arrears and tenancy failure
• Agreeing sustainable repayment plans with tenants and former tenants
• Supporting customers to maximise income, access benefits and manage affordability
• Working closely with colleagues, the DWP, local authorities and partner agencies
• Progressing formal recovery and court action in line with policy where required

What we're looking for

• Experience in income recovery, housing management or debt advice
• Knowledge of welfare benefits and income‑related issues
• The ability to challenge constructively while remaining fair, supportive and professional
• Confidence working independently, including home visits and lone working

Why join STAR Housing?

• Make a real impact by helping tenants sustain their homes and finances
• 28 days annual leave, rising to 33 after 5 years
• Supportive team, clear procedures and ongoing development

A suitable vehicle is required for this role

• Appointment is subject to a DBS check.

PandoLogic. Keywords: Customer Service Representative, Location: Shrewsbury, ENG - SY3 8BE

Job Info:

• Company: Shropshire Towns and Rural Housing
• Position: Income & Sustainment Officer
• Work Location: Shropshire
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Income & Sustainment Officer at the office Shropshire above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.