Customer Service Advisor at Aqualla Brassware Ltd

Job Description:

Latest job information from Aqualla Brassware Ltd for the position of Customer Service Advisor. If the Customer Service Advisor vacancy in Newtownards matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Aqualla Brassware Ltd for the position of Customer Service Advisor below matches your qualifications.

Job Title: Customer Service Advisor

Reporting to: Customer Service Manager

Location: Newtownards

Who we are:

Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK.

Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value. With impressive and sustained growth over the past decade, Aqualla is owned by FM Mattesson group.

Join Aqualla Adamsez as a Customer Services Advisor, where you'll process orders, support the sales team, and assist customers via email and phone with professionalism and courtesy to resolve inquiries effectively.

Key Responsibilities

• Process customer orders manually and through the ERP system.
• Respond to and resolve customer queries via email and phone in a timely manner.
• Maintain professional and courteous communication with B2B customers.
• Provide ongoing support to Regional Sales Managers.
• Offer alternative solutions to ensure customer satisfaction.
• Collaborate with internal departments to meet customer needs.
• Liaise with courier services to ensure order fulfilment.
• Support new process implementations and improvements.
• Handle general office administration and other tasks as assigned.

Essential:

• Minimum 2 years in a customer-facing or contact role.
• Experience in a fast-paced office environment within a professional team.
• Strong written and verbal communication skills.
• Excellent attention to detail and commitment to high-quality delivery.
• Ability to multitask and adapt to changing priorities.

Desirable:

• Familiarity with ERP systems or customer contact management tools.

Qualifications

No specific qualifications required.

Core Competencies

• Team-oriented and collaborative.
• Dedicated to high standards and continuous improvement.
• Customer-focused with a commitment to excellent service.
• Willing to learn from mistakes and share insights with others.

Skills:
Inbound Customer Service Assisting Customer Customer Relations

Benefits:
Cash back medical pension free parking Staff Discounts

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Job Info:

• Company: Aqualla Brassware Ltd
• Position: Customer Service Advisor
• Work Location: Newtownards
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Advisor at the office Newtownards above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.