Customer Success Manager at ReDefined Futures

Job Description:

Latest job information from ReDefined Futures for the position of Customer Success Manager. If the Customer Success Manager vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ReDefined Futures for the position of Customer Success Manager below matches your qualifications.

CUSTOMER SUCCESS MANAGER

PROPTECH / SUSTAINABILITY TECH

COMMERCIAL REAL ESTATE

Are you a commercially minded Customer Success professional who loves building long-term client relationships?

Do you thrive in complex stakeholder environments where you can influence outcomes and spot opportunities for growth?

Do you want to help some of the world's leading real estate organisations improve building performance and accelerate their sustainability goals?

A high-impact opportunity within a fast-growing PropTech business helping major property owners and occupiers optimise their buildings through innovative technology and data-led insig

hts.You'll inherit a portfolio of strategic accounts and play a critical role in driving retention, customer satisfaction and expansion across some of the company's most important relationships.

This is a consultative, relationship-led environment focused on delivering measurable value rather than managing high volumes of transactional accounts.

THE ROLE?

• Own and develop relationships across a portfolio of strategic customer accounts
• Act as the primary point of contact for major commercial real estate clients
• Lead Quarterly Business Reviews and executive stakeholder meetings Drive renewals, retention, upsell and cross-sell opportunities
• Present operational, sustainability and performance insights to customers
• Coordinate internal technical and delivery teams to ensure successful outcomes
• Support onboarding and maximise customer adoption
• Represent the voice of the customer internally to improve service delivery
• Opportunity to travel across the UK and Europe to maintain strong client relationships

WHY JOIN?

• Manage some of the company's most strategic customer relationships
• Work at the intersection of real estate, sustainability and technology
• Gain exposure to high-profile clients across commercial property portfolios
• Enjoy genuine ownership and influence over account growth
• Collaborate closely with senior leadership and technical specialists
• Be part of a business with ambitious growth plans and a strong market reputation
• Hybrid working with UK and European travel opportunities

THE PROFILE?

• Strong experience within Customer Success, Strategic Account Management or Client Services ideally within commercial real estate
• Strong track record of retaining and growing enterprise customer accounts
• Excellent stakeholder management and presentation skills
• Commercial mindset with experience identifying expansion opportunities
• Comfortable managing multiple internal and external stakeholders
• Experience within commercial real estate, PropTech, sustainability or building technology environments highly desirable
• Strong analytical skills with the ability to turn data into compelling customer stories
• Technically curious and able to communicate complex concepts simply

PACKAGE DETAILS:

Basic: £55,000-£65,000

Bonus: KPI-linked annual bonus

Location: London / Hybrid (3 days office, 2 days home)

• Travel: UK Europe
• Benefits: Private Healthcare, Pension, Cycle to Work Scheme, 25 days holiday plus Christmas closure

Job Info:

• Company: ReDefined Futures
• Position: Customer Success Manager
• Work Location: London
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Success Manager at the office London above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

  Sales Associate - Selfridges at Thom Browne, Inc.

Posted: 19 minutes ago

Desc: ABOUT USThom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibi...

Company: Thom Browne, Inc. | Location: London

---

  Sales Director UK&I at SnooprID

Posted: 19 minutes ago

Desc: Job Title: Sales Director UK&ILocation: Remote (London area ideal, United Kingdom)Job Type: Full-time, PermanentOverview: My client is seeking a dynamic, results-driven, and experienced "strategic" &...

Company: SnooprID | Location: London

---

  Systems Support Analyst at Student Castle

Posted: 19 minutes ago

Desc: Job Title: Systems Support AnalystLine Manager: Business Systems Implementation Manager/Head of Business SystemsContract Duration: Temporary position for an initial 1 Year term, with potential for ext...

Company: Student Castle | Location: London

---

  Head Presales at Employment International

Posted: 19 minutes ago

Desc: About the role:Our client is a leading provider of BSS/OSS software for the telecommunications industry, with over 25 years’ experience supporting mobile, fixed, cable and multi-service operators worl...

Company: Employment International | Location: London

---

  Electrical Engineer - Hybrid - London, UK at EDF

Posted: 5 hours ago

Desc: Electrical Engineer - London, UKAbout the RoleJoin us and help shape the future of solar and battery storage projects and help EDF Power Solutions deliver a net zero future? As a Senior Electrical Eng...

Company: EDF | Location: London

---