Client Relationship Manager at Citipost Mail

Job Description:

Latest job information from Citipost Mail for the position of Client Relationship Manager. If the Client Relationship Manager vacancy in Alfreton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Citipost Mail for the position of Client Relationship Manager below matches your qualifications.

As Client Relationship Manager / Team Leader, you will be responsible for managing a portfolio of

assigned clients while providing day-to-day leadership and direction to the Client Services team.

Your primary objectives are to develop and maintain long-term client relationships, safeguard

revenue, identify opportunities for account growth, and ensure the consistent delivery of

exceptional service standards.

You will lead by example, acting as a role model for customer service excellence, accountability and

collaboration. Alongside managing client relationships, you will coach, support and develop team

members, ensuring workloads are effectively managed and departmental objectives are achieved.

Working in a face-paced and ever-changing environment, you will balance multiple priorities,

stakeholders and client requirements. You will be expected to identify opportunities for continuous

improvement, implement innovative solutions, challenge existing processes where appropriate, and

contribute to the ongoing development of both the Client Services function and the wider business.

Key Responsibilities & Accountabilities:

• Build and maintain strong relationships with key stakeholders across an assigned client

portfolio

• Encourage account growth, contract development and long-term client retention

• Manage client expectations through regular communication and proactive account

management

• Develop and maintain Account Development Plans aligned to client business objectives

• Gather and analyse data relating to client mailing programmes and business activity

• Produce accurate reports, insights and recommendations to support client decision-making

• Advise clients on efficient, compliant and commercially beneficial mailing solutions

• Liaise with internal and external stakeholders to identify and implement the best solutions for

client requirements

• Plan and conduct formal client review meetings and internal service reviews

• Create and maintain structured contact plans for key client accounts

• Act as the primary point of contact for client issues, complaints and service escalations

• Take ownership of issues through to resolution, ensuring timely communication and

stakeholder updates

• Support new client onboarding and implementation activities to ensure a seamless customer

experience

• Ensure both the business and clients operation in accordance with contractual and compliance

requirements

• Collaborate closely with Sales, Operations and Senior Management teams to deliver agreed

service levels• Manage cross-functional relationships to ensure client requirements are fulfilled within agreed

SLAs

• Provide day-to-day leadership, guidance and support to Client Services team members

• Allocate workloads and priorities to ensure operational efficiency and service delivery targets a

met

• Conduct regular one-to-one meetings, coaching sessions and performance discussions with

team members

• Identify training and development needs and support individual development plans

• Monitor team performance against KPIs, productivity measures and customer service

standards

• Support recruitment, onboarding and induction of new team members

• Act as a first point of escalation for complex client, operational and team-related issues

• Drive continuous improvement initiatives and encourage best practice across the department

• Promote a positive, collaborative and high-performing team culture

• Provide support and cover for the Head of Client Services when required

• Maintain awareness of industry developments and apply to relevant best practices to improve

overall service delivery

Skill Set:

• Previous experience leading, supervising, mentoring or coaching a team

• Strong ability to establish and maintain trusted relationships at all organisational levels

• Excellent client-facing communication, presentation and negotiation skills

• Demonstratable leadership capability with the ability to motivate and develop others

• Strong organisational, planning and workload management skills

• Excellent attention to detail and ability to identify opportunities to deliver mutually beneficial

outcomes

• Advanced problem-solving, complaint resolution and stakeholder management skills

• Ability to manage conflicting priorities in a fast-paced environment

• Customer-focused approach with a commitment to service excellence

• Competent in Microsoft Office applications including Work, Excel and PowerPoint

• Salesforce CRM experience desirable

• Calm, confident and professional approach when managing challenging situations

• Full UK Driving Licence

Please note, a minimum 3 years’ experience in Account Management, Client Relationship Management or a

similar customer-facing role is required

Job Info:

• Company: Citipost Mail
• Position: Client Relationship Manager
• Work Location: Alfreton
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Relationship Manager at the office Alfreton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.