Emergency Call Handler at Red Dot Search UK Limited

Position Emergency Call Handler
Posted 21 Jan 2026
Expired 20 Feb 2026
Company Red Dot Search UK Limited
Location Manchester | GB
Job Type Full Time

Job Description:

Latest job information from Red Dot Search UK Limited for the position of Emergency Call Handler. If the Emergency Call Handler vacancy in Manchester matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Red Dot Search UK Limited for the position of Emergency Call Handler below matches your qualifications.

Emergency Call Handler / Incident Response Specialist

Location: Manchester City Centre (M2) Salary: £32,000 per annum Contract: Permanent | Full-time | On-site

This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology.

Were recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You'll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable.

This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high-pressure operational environments who want something different without losing the seriousness or purpose of their work.

What you'll be doing: Emergency Call Handler / Incident Response Specialist
  • Providing real-time guidance during complex and unusual incidents
  • Supporting vehicles through restricted routes, obstructions and unexpected scenarios
  • Monitoring behaviour and stepping in where safety could be compromised
  • Making quick, balanced decisions under pressure
  • Communicating clearly during dynamic situations
  • Learning from incidents to help improve future responses
What were looking for: Emergency Call Handler / Incident Response Specialist
  • Minimum 1 year experience in emergency call handling, control room, dispatch or similar
  • Strong de-escalation and decision-making skills
  • Calm under pressure with excellent attention to detail
  • Confident communicator with a safety-first mindset
  • Comfortable working with multiple systems and new technology
  • Full UK driving licence with 3+ years driving experience and a clean record
  • Flexibility to support a 24/7 operation, including nights and holidays
What's on offer: Emergency Call Handler / Incident Response Specialist
  • £32,000 salary
  • Private medical, dental, life insurance & income protection
  • Company pension
  • 28 days holiday plus Birthday Leave
  • Referral incentive scheme
  • A genuinely meaningful role shaping the future of transport safety

Interested? Apply now or get in touch for a confidential conversation before applying.

Job Info:

  • Company: Red Dot Search UK Limited
  • Position: Emergency Call Handler
  • Work Location: Manchester
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Emergency Call Handler at the office Manchester above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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