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Service Advisor at Donnelly Group

Position Service Advisor
Posted 29 May 2026
Expired 28 Jun 2026
Company Donnelly Group
Location United Kingdom | GB
Job Type Full Time

Job Description:

Latest job information from Donnelly Group for the position of Service Advisor. If the Service Advisor vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Donnelly Group for the position of Service Advisor below matches your qualifications.

We are offering an exciting opportunity to join our well-established dealership as a Service Advisor. If you are ready to be part of one of Northern Ireland's largest motor retailers and drive your career forward, we would love to hear from you.
Why this role matters:
At Donnelly Group, we pride ourselves on providing an outstanding customer experience and as a Service Advisor, you will be the key link between our customers and the workshop. This isn't just about managing service appointments-it's about building trusted relationships and delivering an exceptional customer experience every time.
What you will be doing:

  • Acting as the relationship manager for service customers.
  • Managing communication across all channels - phone, email, online bookings and face-to-face.
  • Ensuring high levels of customer satisfaction and retention.
  • Coordinating with the workshop and parts department to deliver timely and efficient service.
  • Processing customer invoices and payments upon completion of work.
  • Supporting your colleagues across the wider aftersales team.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer aftercare to ensure they are happy with the work carried out.
What we are looking for:
  • Essential: You must have previous experience in a customer facing role. You will know how to handle queries and manage expectations while delivering excellent customer service.
  • Desirable: Previous experience as a Service Advisor is advantageous but not required.
  • Skills: Strong communication skills, the ability to work in a fast-paced environment, and a focus on meeting targets.

We invest in our colleague's personal development, if you are successful, you can look forward to on-going manufacturer training opportunities that provide you with career progression.
Additional Information:
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
The company reserves the right to expand the short-listing criteria to facilitate the short-listing process.
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.


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Job Info:

  • Company: Donnelly Group
  • Position: Service Advisor
  • Work Location: United Kingdom
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Advisor at the office United Kingdom above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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