| Position | Service Designer |
| Posted | 11 Jun 2026 |
| Expired | 11 Jul 2026 |
| Company | Bounteous |
| Location | London | GB |
| Job Type | Full Time |
Latest job information from Bounteous for the position of Service Designer. If the Service Designer vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Job Title: Service Designer
Location: London(Hybrid)
Position Type: Contract
Job Description:
We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will possess telecom domain experience and blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences.
Key Responsibilities:
- Lead Service Design Projects
Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives.
- Design Digital-First Experiences
Independently create innovative and complex digital experiences that align with commercial objectives, such as increasing digital channel adoption and delivering measurable business outcomes.
- Apply Research and Data
Translate research findings and data insights into actionable design solutions that address user needs and business goals.
- Uncover Customer Insights
Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes.
- Promote Design Excellence
Stay ahead of emerging trends in digital service design and actively share knowledge and best practices with the team to foster continuous learning and innovation.
- Enhance Team Processes
Identify and implement opportunities for process improvement within the service design function, ensuring consistency, quality, and effective cross-functional collaboration.
- Mentor and Support Team Growth
Guide and mentor junior service designers, enhancing the team’s capabilities and serving as a technical expert and resource.
The skills you’ll need to succeed:
- User Centred Design - Service Design - User Journey Mapping - Design Strategy - Customer Advocacy - Service Development - Workshop Coordination - Quantitative Analysis - Behavioural Analysis - Requirements Management - Design Pattern Recognition - Design Delivery - User Experience Strategy - Prototyping - Agile Methodologies
Regards
Anita
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